Policies

Payment

We gladly accept cash, check, Visa, Mastercard, Discover, American Express, and Onyx gift certificates.

Reservation Policy

We kindly request you arrive 10 minutes early for your scheduled appointment.
We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
Please advise our staff of any allergies or sensitivities you may have.
We require a minimum of 24 hours notice for any cancellation or rescheduling of an existing appointment to avoid a cancellation fee of 50% of the price of your scheduled service.
Some appointments may require a consultation and or retainer.

Late Arrivals

We realize that being late is sometimes unavoidable, however depending on our circumstances if you arrive more than 15 minutes late for your scheduled appointment we may request that you rebook your service as a courtesy to the guests booked after you.

Gratuities

All gratuities are accepted in cash, checks, Venmo, or Paypal written directly to your stylist.
We regret that we are unable to add it in with your credit card.

Adjustments

We understand that miscommunication between a guest and a stylist can occur.
In the event that you are not satisfied with your service, adjustments can be made based on the original consultation.
All adjustment requests must be made within 7 days of original appointment.
Adjustments must be booked with the original stylists when possible.

Retail Policy

Exchange or store credit only on unopened products within 10 days of purchase.

Personal Items

We provide smocks for all our guests to protect their clothing.
We regret that we can not be responsible for loss or damaged articles.